Return policy

We hope you are satisfied with your purchase, but if you need to return a product, we are here to assist you. Please review our refund policy carefully to understand our return and refund procedures.

Return Conditions
We accept returns under the following conditions:

· The product must be unused, unwashed, and in its original condition.

· All original labels and packaging must be intact.

· A return request must be made within 30 days of receiving the product.

Return Procedure
If you need to return an item, please follow these steps:

Contact Customer Service: Reach out to our customer service team via email at [email protected] or by phone at +61 404584933. Provide your order number and the reason for the return.

Obtain a Return Authorization: We will respond to your request within 48 hours and provide you with the return address.

Return the Item: Send the item to the provided return address, ensuring that your order number is included in the package.

Return Shipping Costs

· If the return is due to a product quality issue or an error on our part, we will cover the return shipping costs. We may ask for photos to document the issue.

· If the return is for other reasons (such as a change of mind or a purchasing error), you will be responsible for the return shipping costs.

Refund Processing

· Once we receive and inspect your returned item, we will process your refund within 5-8 business days.

· The refund will be issued to your original payment method, and the timing of the refund will depend on your payment provider.

Exchange Policy

· At this time, we do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

· The exchange process follows the same steps as the return procedure. Please contact our customer service team to obtain return authorization.

Special Circumstances

· If you receive a product with a clear quality issue, please contact us within 30 days of receiving the item, providing relevant photos and a detailed description. We will offer a return or refund solution based on the specific situation.

· If your order is lost or damaged during shipping, please contact our customer service team immediately so we can investigate and resolve the issue.

Contact us

Tel: 404584933

Email: [email protected]

Address: 40 Gavin St Bundaberg North QLD 4670